Your online reputation decides who walks in.
Fidele helps hospitals, clinics and doctors earn more reviews, respond to feedback fast, and keep listings accurate everywhere patients search.
4.7★
3.5x
<24h
Patients decide before they call — and your reviews speak first.
01
A low or inconsistent star rating quietly turns patients toward competitors.
02
Unanswered negative reviews look worse than the reviews themselves.
03
Fewer reviews than competitors signals less trust, even with better care.
Every place patients check before booking.
We track and manage your presence across every platform that shapes patient decisions.
G
Business Profile reviews & Q&A.
P
Practo
Doctor & clinic ratings, patient feedback.
J
JustDial
Local listing accuracy & reviews.
F
Recommendations & page reviews.
A complete system for earning and protecting trust.
Review generation
Simple, ethical prompts that turn happy patients into reviewers.
Review response management
Thoughtful replies to every review, positive or negative.
Listing management
Accurate hours, addresses and details across every directory.
Sentiment monitoring
Ongoing tracking of what patients are actually saying.
Negative review handling
Fast, careful responses that de-escalate and resolve concerns.
Monthly reputation report
Clear tracking of ratings, review volume and response times.
What a focused reputation system looks like.
Before
3.2
After
4.7
A steady process, not a one-time cleanup.
01
Audit
We review current ratings, listings and response history.
02
Setup & cleanup
Listings corrected, profiles claimed, response templates set.
03
Ongoing generation
Consistent, ethical review requests built into patient flow.
04
Typical results
What a focused reputation system looks like.
Reputation work built specifically for healthcare.
Healthcare tone of voice
Responses written with the care and clarity patients expect.
Fast response times
Reviews answered within 24 hours, every time.
Ethical review generation
No fake reviews — just simple, honest prompts at the right moment.
Connected to your patient CRM
Review requests triggered automatically after appointments.
"We went from an average rating patients hesitated over to one we're proud to share — in under four months."
— Founder, Multi-specialty Clinic
3.2→4.7★
3.5x
Questions
Frequently asked questions
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